TERMS AND CONDITIONS OF USE OF FRENCHFOODSMARKET'S WEBSITE
1. PRODUCT AVAILABILITY AND DELAY OF TREATMENT
We pledge to process your order within 48 hours following payment. The delivery time may vary according to availability. If the items are in stock, your order will be ready to be picked up or sent within 48 hours of payment.
Frenchfoodsmarket.ca cannot be held responsible for any additional delays on our shipping time announced. If products are no longer available, the customer will receive notification by e-mail or telephone.
Prices displayed on Frenchfoodsmarket.ca web site are in Canadian dollars. Amounts are payable in one full payment at the time of the order. All orders are due in Canadian dollars, in one fully payment. Frenchfoodsmarket.ca reserves the right to modify the retail price of its products at any time without prior notice.
All orders are sent via Canada Post and Nationex and if we have to change our carrier for any reasons, you will be noticed. Following the receipt of your order, deliveries are made within 2 business days. We are not responsible for delivery delays or lost due to Canada Post. Delivery fees will be fixed according to destination, quantity and weight of the products ordered.
5. METHOD OF PAYMENT
All orders from Frenchfoodsmarket.ca website or by phone accepts VISA and MASTERCARD, or other methods via Paypal billing.
6. RETURN PERIOD
Refund or exchange of items within 2 days following the receipt of your order. Proof of purchase and original packaging are required. Refunds are provided in consideration of original method of payment. Items reduced/discount are a final sale. Upon receipt of returned products, refunds will be issued to the credit card charged by Frenchfoodsmarket.ca. Please note that shipping costs are not refundable. For any return, shipping costs are to your charge.
7.ORIGINAL CONDITION REQUIRED
Returned products must be in the same condition as when they were originally delivered, as well as in their original packaging.
8. ORDER CANCELLATIONS
You may cancel your order at any time before it has been processed by contacting customer service. However, once the order has been shipped, it is no longer possible to cancel the order.
9. COLLECTION AND USE OF PERSONAL INFORMATION
Frenchfoodsmarket.ca collects information only when you fill out a request for an information form or when you contact us by email. Frenchfoodsmarket.ca will never use this personal data without your consent other than for that described in our confidentiality statement. However, Frenchfoodsmarket.ca reserves the right to disclose information about its website users in the following instances: to comply with legal and government requirements, to protect against fraud or error in the event of a lawsuit, or to protect its rights or those of the website user.
10. ADDITIONAL INFORMATION
We invite you to contact us with any questions, comments or suggestions you may have at the following email address:
11. MODIFICATION OF TERMS AND CONDITIONS
Frenchfoodsmarket.ca reserves the right to update or modify the present Terms and Conditions at any time and without prior notice. Modifications applied on the Frenchfoodsmarket.ca web site, such as but not limited to Conditions of use, legal notice, will take precedence on past indications.Frenchfoodsmarket.ca reserves the right to shut down or temporarily interrupt its web site's on-line activities without prior notice. By using this web site, you renounce any or all pursuits against Frenchfoodsmarket.ca